WaiterMate Speeds Up Service at Good Times Festival

I’m so glad I found WaiterMate; really easy-to-use systems, amazing back-of-house reporting, really fast processing and a really helpful team to get us set up as well.”

Every year, the Good Times Festival transforms Yate Town Football Club into a vibrant hub of music and entertainment. However, for James, the festival's organiser, ensuring a seamless experience for the 20,000 attendees attending the 5-day event was a logistical challenge. A critical element was finding a fast, efficient, and cost-effective way to manage payments and inventory for the 45 bar staff catering to the enthusiastic crowds.

James embarked on a search for a point-of-sale (POS) system that could handle the demands of the festival. Traditional POS solutions, however, presented a number of obstacles. Many came with high transaction fees that significantly ate into profits. Bulky hardware slowed down service, frustrating attendees waiting in line.

Training staff on complex systems proved to be time-consuming and cumbersome. To make matters worse, some providers offered unreliable customer service located overseas, making it difficult to get timely assistance.

This is where WaiterMate came in to save the day and proved to be the perfect solution for Good Times Festival.

The WaiterMate Difference

WaiterMate addressed all of James' concerns with our innovative features:

1. Unmatched speed: WaiterMate's reputation as the fastest festival ePOS system ensured swift service throughout the event. The bar staff were able to process transactions quickly, keeping lines short and attendees happy.
2. All-in-one convenience: Gone are the days of juggling separate payment processors and ePOS systems. WaiterMate combined both functionalities into a single, user-friendly device, streamlining operations and minimising confusion for staff.
3. Flexibility: Whether connected via 4G SIM cards or WiFi, WaiterMate ensures smooth operation regardless of location. This flexibility was crucial for a festival with multiple bars and concession stands spread across the Yate Town Football Club grounds.
4. Cost-effectiveness: WaiterMate's affordable plans, starting from just £20 per month, provided significant cost savings compared to traditional POS systems.
5. A helping hand from setup to service: WaiterMate's commitment to customer satisfaction extended beyond the product itself. Our setup service eliminated unnecessary hassle and ensured a smooth rollout for the festival.

The impact of WaiterMate on the Good Times Festival was undeniable.

As James himself expressed, “As the organiser of a really busy music festival I looked at so many different POS solutions. Some had really expensive fees, massively expensive hardware, the training was a nightmare, and the customer service was abroad.”

“I’m so glad I found WaiterMate; really easy-to-use systems, amazing back-of-house reporting, really fast processing and a really helpful team to get us set up as well so I'm really pleased we chose WaiterMate.”

The Good Times Festival is a testament to the power of innovative technology. WaiterMate's speed, affordability, ease of use, and excellent customer service made it an invaluable asset to the event.

By choosing WaiterMate, James ensured a smooth-running festival with happy attendees, satisfied staff, and a guaranteed recipe for good times.

To find out more about how WaiterMate could transform your next event, get in touch with our team today and we can discuss a plan that will fit your needs.

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